Add a Feature that automatically suppresses constituents that soft bounce 3 times consecutively

This feature is useful because right now best practices suggest that if a constituent soft bounces 3 or more times to remove them from email sends. However, in small shops and fast-moving departments this kind of list maintenance gets swept under the rug. It is a heavy manual burden and a very important one for email sender reputation. I believe there should be a feature that could suppress these constituents the same way Luminate automatically suppresses hard bounces after their second hard bounce. 

  • Guest
  • Feb 12 2018
  • Reviewed: Need Further Info
LO - Current Gen / New Feature
Area of the Product Email
Org/Company Name Stony Brook University
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  • Jeanne McCabe commented
    February 22, 2018 23:45

    Isn't there a way to automatically filter out soft bounces from email sends?  

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  • Guest commented
    February 14, 2018 20:56

    Hi! Luminate currently has a built-in feature that will suppress a constituent if they hard bounce two sends in a row. I am suggesting that we add a feature that does something similar for soft bounces. I hope that is more clear. Thank you! 

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  • Ken Cantu commented
    February 14, 2018 20:53

    Hi, this idea was submitted to the Luminate ideas portal but it also references Luminate having this feature. Can you clarify where you are seeing this so I can get it in front of the right product manager? 

    Thanks!

    Ken

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