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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Add a Feature that automatically suppresses constituents that soft bounce 3 times consecutively

This feature is useful because right now best practices suggest that if a constituent soft bounces 3 or more times to remove them from email sends. However, in small shops and fast-moving departments this kind of list maintenance gets swept under the rug. It is a heavy manual burden and a very important one for email sender reputation. I believe there should be a feature that could suppress these constituents the same way Luminate automatically suppresses hard bounces after their second hard bounce. 

  • Guest
  • Feb 12 2018
  • Reviewed: Need Further Info
Area of the Product Email
Org/Company Name Stony Brook University
  • Attach files
  • Jeanne McCabe commented
    22 Feb, 2018 11:45pm

    Isn't there a way to automatically filter out soft bounces from email sends?  

  • Guest commented
    14 Feb, 2018 08:56pm

    Hi! Luminate currently has a built-in feature that will suppress a constituent if they hard bounce two sends in a row. I am suggesting that we add a feature that does something similar for soft bounces. I hope that is more clear. Thank you! 

  • Ken Cantu commented
    14 Feb, 2018 08:53pm

    Hi, this idea was submitted to the Luminate ideas portal but it also references Luminate having this feature. Can you clarify where you are seeing this so I can get it in front of the right product manager? 



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