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We often get complaints from donors who've sent an e-card to a loved one, then hear that e-card was never received. We need some proof of delivery or some tracking of the e-cards.
Area of the Product | |
Org/Company Name | Humane Society of Huron Valley |
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I agree with Wendy. Although we can see the Tell a Friend - Ecard in the interactions there is no way to know if the card hard bounced and no way to resend if there is a problem.
Hi Wendy,
You can run an eCard "Messages Sent" Report in LO. Just pick the relevant campaign.
https://www.blackbaud.com/support/howto/coveo/luminate-online/Subsystems/Reports/Tasks/Admin_Ecard_to_run_send_report.html