Track ecards

We often get complaints from donors who've sent an e-card to a loved one, then hear that e-card was never received. We need some proof of delivery or some tracking of the e-cards. 

  • Wendy Welch
  • Feb 10 2016
  • Reviewed: Voting Open
LO - Current Gen / Pain point
Area of the Product Email
Org/Company Name Humane Society of Huron Valley
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  • Tiffany Harder commented
    November 14, 2017 18:02

    I agree with Wendy.  Although we can see the Tell a Friend - Ecard in the interactions there is no way to know if the card hard bounced and no way to resend if there is a problem.

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  • Ewans F commented
    May 10, 2016 19:01

    Hi Wendy,


    You can run an eCard "Messages Sent" Report in LO. Just pick the relevant campaign.


    https://www.blackbaud.com/support/howto/coveo/luminate-online/Subsystems/Reports/Tasks/Admin_Ecard_to_run_send_report.html

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