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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Track ecards

We often get complaints from donors who've sent an e-card to a loved one, then hear that e-card was never received. We need some proof of delivery or some tracking of the e-cards. 

  • Wendy Welch
  • Feb 10 2016
  • Reviewed: Voting Open
Area of the Product Email
Org/Company Name Humane Society of Huron Valley
  • Attach files
  • Ewans F commented
    May 10, 2016 19:01

    Hi Wendy,


    You can run an eCard "Messages Sent" Report in LO. Just pick the relevant campaign.


    https://www.blackbaud.com/support/howto/coveo/luminate-online/Subsystems/Reports/Tasks/Admin_Ecard_to_run_send_report.html

  • Tiffany Harder commented
    November 14, 2017 18:02

    I agree with Wendy.  Although we can see the Tell a Friend - Ecard in the interactions there is no way to know if the card hard bounced and no way to resend if there is a problem.

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