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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Offer more back-end functionality with e-cards

The current e-card functionality has severe limitations and has frustrated us and angered our donors in the past. People are not perfect and we've encountered issues where the e-card was sent to a mistyped email, or scheduled for the wrong date, or the donor wants to check that it was sent/received.

I strongly recommend that e-cards in LO have the following features:

1) Provide our organization the option to resend an e-card for a donor if the donor sent it to the wrong address or wants it sent again to the same recipient;

2) Allow our organization the option to reschedule an e-card for a donor if a date was entered incorrectly;

3) Allow us to cancel an e-card if it was scheduled for a future, but incorrect date;

4) Less important, but nice to have: provide a feature for us to track if an e-card was successfully sent.

  • Maureen Reyes
  • Mar 22 2021
Area of the Product Donations
Org/Company Name Marin Humane
  • Attach files
  • J.D. Piland commented
    22 Apr, 2021 02:52pm

    Voted! Our Donor Relations department thanks you many times over.

    I will reiterate #1 from that list, and also add the ability to adjust the spam protection filters. Attempting to send only 3 ecards from the same IP before you start getting errors is way too strict. Again, our Donor Relations department thanks you.

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