Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Ability for Admins to edit ECard send dates / Void Ecards

I work with an organization where many donors may send an ecard in honor or memory of a loved one - in many instances this is a child who has passed away. Unfortunately, during the holidays this can be extremely painful for a family. If there is any user error with the ecard they have selected it could cause more grief for the family (Happy Holidays - instead of a In Memory message - sending it on Christmas vs. before the holidays). It would be incredibly helpful as an admin to either edit the ecard send date or cancel it. This has come up several times for our organization.

  • Guest
  • Nov 29 2017
  • Reviewed: Voting Open
Area of the Product Email
Org/Company Name RMHC
  • Attach files
  • Amanda Aguigui commented
    10 Nov, 2021 11:59pm

    One of our constituent's messed up the send date on their sympathy ecard to a friend and scheduled it for 2026. It blows my mind that there is literally no way to redact or adjust it. That poor family is going to receive a sympathy card for their lost loved one in 5 years and bring back all of their grief. Please prioritize this solution, this is such a bad customer experience for our donors.

  • Marina Genua commented
    9 Apr, 2018 03:15pm

    We have needed to resend/ cancel eCards on many occasions. This change would be very helpful. 

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved