Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect please contact Support.
A donor and his wife, with the same email address, both make donations online, at different times. The challenge is that LO doesn’t know the difference between them because it is looking exclusively at email address and would use the email to match to an existing record, updating all of the fields for the donor and essentially overwriting the spouses identity. Is there anything they could consider or that we might recommend to address this challenge on either side of Luminate?
On the LO side, it would be awesome if we could have it built to recognize same email but different name at entry. If the name was different then create a new record or create a “this looks like something a person should see” purgatory so it can be managed by an admin. I wasn’t sure if anything like this was already in the general plan for the purposes of building householding across platform, which I thought was still in the works.
|Area of the Product||Donations|