We had Customer Support inactivate a large number of constituent records in our Luminate Online database that had not received a donation in a long while.  We were told by our Customer Success Manager that if a donation came in with an email address that matched one of the inactivated constituents, the constituent would be automatically re-activated.  That is how the CSM thought the system worked but Customer Support confirmed that is not correct.  Apparently the only way to re-activate constituent records is to request that Customer Support do that.   Therefore, any donations that might come in that would have matched up with a record (based on email address used) if it was in active status will NOT match up/re-activate that same record if it is in inactive status, and instead will created a new duplicate record in Luminate Online.  It would be very helpful if Customers could be given setting options that would allow the system re-activate the constituent record in this scenario, thus avoiding duplicates.