Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
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We had Customer Support inactivate a large number of constituent records in our Luminate Online database that had not received a donation in a long while. We were told by our Customer Success Manager that if a donation came in with an email address that matched one of the inactivated constituents, the constituent would be automatically re-activated. That is how the CSM thought the system worked but Customer Support confirmed that is not correct. Apparently the only way to re-activate constituent records is to request that Customer Support do that. Therefore, any donations that might come in that would have matched up with a record (based on email address used) if it was in active status will NOT match up/re-activate that same record if it is in inactive status, and instead will created a new duplicate record in Luminate Online. It would be very helpful if Customers could be given setting options that would allow the system re-activate the constituent record in this scenario, thus avoiding duplicates.
|Area of the Product
|Awana Clubs International