Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
Currently, if a donor makes a gift and enters an email address that is stored as a secondary email on the record that Luminate matches the gift to, the auto-responder email is sent to the primary email address on the record instead. This creates a poor and unexpected experience for the donor, as they expect the auto-responder (which is their gift receipt) to be send to the email address they entered into the form. This should be fixed in Luminate, or at least an option should be available to force auto-responders to always go to the email address entered rather than the primary email on the constituent record.
|Area of the Product||Donations|
|Org/Company Name||University of Chicago|