Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Add functionhality to be able to change duration of sustaining gifts when RE and LO are integrated

We can only change the duration of a recurring gift in LO by canceling the current one and adding a new one with the desired duration.  This requires contacting the donor and getting new CC info.  This is a huge pain point because if someone wants to change the duration, they're emailing us through our "contact us" functionality on the website.  Now we have to try to reach them by phone to get the new CC info, which can be very hard to do because people are at work during the day.  It's a waste of time for both our staff and the donor.

  • Rebecca Gelinas
  • Jan 4 2016
  • Reviewed: Voting Open
Area of the Product Payments
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