We can only change the duration of a recurring gift in LO by canceling the current one and adding a new one with the desired duration.  This requires contacting the donor and getting new CC info.  This is a huge pain point because if someone wants to change the duration, they're emailing us through our "contact us" functionality on the website.  Now we have to try to reach them by phone to get the new CC info, which can be very hard to do because people are at work during the day.  It's a waste of time for both our staff and the donor.