Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Allow for Modification of Sustaining Gift Frequency

Currently it is not possible to change the frequency of donations on an active sustaining gift. You can modify gift amount, gift duration, gift date, skip next payment, enter new credit card or cancel sustaining gift, as needed, but not change the frequency of payments. The gift would need to be canceled and re-solicited to change the frequency.   

BBCRM has the ability to update/modify the recurring gift frequency (to annually/quarterly/etc.).   When a user calls our response/call center to update the frequency, that action cannot be performed in Luminate without recollecting the card information.  


This idea is to allow the ability to modify the recurring gift frequency on an existing recurring Luminate gift. 




  • Alex Kochiss
  • Jul 12 2018
  • Reviewed: Voting Open
Area of the Product Donations
Org/Company Name Save the Children
  • Attach files
  • Guest commented
    8 Feb, 2019 08:26pm

    We here at the University of Chicago would like to echo this request.  We were able to do this in our older platform (Sphere) and not having this functionality in Luminate can potential cause some donor relations issues if folks decide to switch from monthly to annually and vice-versa.  Anytime we have to ask a donor to give us their credit card information again, we risk losing the gift entirely.


    Jennifer Schillaci

  • Wendy Varga commented
    21 Aug, 2018 03:40pm

    We lost a long-term recognized donor today because of this lack of functionality. Please consider prioritizing!!

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