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Give Administrators the option to resend a donation receipt.

Event Coordinators often get requests to have emailed donation receipts resent. After locating the donation in the constituent's record, you have to open and view the receipt, save it onto the computer, create an email to the constituent, and attach the saved pdf of the receipt. It would be more efficient, and have a more professional appearance, if Administrators were able to tell the system to resend the receipt to the original email address with the click of a button.

  • Leona Dimock
  • Mar 10 2016
  • Reviewed: Voting Open
Area of the Product Donations
Org/Company Name MS Society of Canada
  • Attach files
  • Admin
    Ken Cantu commented
    March 15, 2016 14:13

    Hi Leona, I agree, we need to do this better/easier.

    In the meantime you should check out Receipt Request tool which you can add to a content area. It's intended for users to be able to send themselves receipts so not exactly the same thing but you can have your admins use it for this purpose. It might make things easier on your event managers. Here is the link in the help docs:

    https://www.blackbaud.com/files/support/helpfiles/luminate-online/help/luminateonline.html#../Subsystems/Content_Edito_Luminate_Online/Content/Content_Editor/Adding_Receipt_Request_Components.html?Highlight=%22Receipt%20Request%22

    Thanks for the feedback,

    Ken

  • Shenifa Ladhani commented
    June 29, 2016 19:14

    Totally agree with you. It can be such a pain at times.

  • ian knauer commented
    September 07, 2016 23:34

    Just a heads up for anyone looking at the solution provided by Ken, the request is going to void out the current receipt and send a new one. In Canada we have to keep track of every single receipt number so doing this is probably not a good idea.

  • Jennifer Schillaci commented
    October 26, 2018 20:19

    Has a different option been created for this? 

  • William Moudry commented
    December 11, 2018 16:20

    Ken, what is the status of this? It seems pretty popular, but has been sitting unaddressed for over 2 years. What will it take to get this on the roadmap?

    Thanks.

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