Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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change tax receipts for recurring gifts to be attached as PDFs rather than being a login link

So far...just a week after sending our 760 recurring donor receipts and still several weeks from Canadian tax deadline when donors really start looking for their receipts...over 10% of the donors have responded saying they either can't figure out how to retrieve or won't even click on a link in our email (fear of virus) to retrieve their tax receipt. We are spending a great deal of time responding to upset/annoyed/fearful donors and apologizing for not just sending them a PDF of their tax receipt. And then we are downloading the receipt for them and doing just that...sending it as a PDF which is what they want. I appreciate that the system "wasn't built to do this", but we need to have this in place for next year...even if that means we generate them and then manually download every single one and manually email it to our donors. Can you not find a way to make this happen directly from the system?