Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Allow donors to re-opt in to accept email from donation forms

On our donation forms, we have a checkbox allowing donors to opt in to receive our emails. This works for new donors, however if a return donor who previously opted out of our emails wishes to re-opt in, they are unable to do so; their selection is ignored.

KB104074 addresses this issue and suggests that donors "log in" before donating, to then click a link on the thank you page, to get to the Email Preferences page where they can finally re-opt in. Why is it so complicated? What donation form requires you to log in before you can donate? I don't understand the logic of this workaround.

Ideally, I'd like to have the option to allow donors to re-opt in to accept email from donation forms.

If that isn't possible, then please give me the option to log them in automatically once their donation is made so that they can get to the Email Preferences page easily. New donors are logged in automatically (as per KB187888); please do the same for repeat donors.

  • Steven Lopresti
  • Nov 24 2020
Area of the Product Donations
Org/Company Name Cancer Research Society
  • Attach files

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved