Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Fix the modern ticket layout issue

Ticket description is not populating when I click on the ticket type. Here's the "fix" for the issue I was having: https://kb.blackbaud.com/articles/Article/68654

There's really no point in having a choice between modern and classic layout if the modern layout doesn't work as it's is intended to.

  • Guest
  • Apr 28 2017
Area of the Product User Interface
Org/Company Name The Viscardi Center
  • Attach files
  • Admin
    Ken Cantu commented
    May 02, 2017 17:55

    Hi, this seems like a bug rather then an idea for feature enhancement so I've sent it to the team that handles Luminate Online current gen bugs to review. They should respond with some information soon.

    Thanks,

    Ken

  • Ryan O'Keefe commented
    May 02, 2017 18:30

    There is a current bug in our backlog to address this issue and we'll evaluate according to priority. This is an issue with the jquery loaded with the pagewrapper and can be resolved through an update to css and jquery.

  • Admin
    Ken Cantu commented
    May 03, 2017 01:13

    Thanks Ryan. I am marking as non-feature enhancement because the issue is being tracked as a bug.

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