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Allow us to turn off the refund autoresponder for offline confirmed donations in TeamRaiser
Currently when we delete an offline confirmed donation in TeamRaiser, it will send the refund autoresponder to the email address provided for the donation. We often add donation on behalf of our participants and sometimes mistakes happen. When we ...0 Reviewed: Voting Open
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Automatically run report and results be added to a group
It would be useful to not only run report automatically, which is already a functionality in Luminate, but to have those report results be automatically added to either a new or existing group. There are limitations to the query builder and specif...0
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Match on accents or special characters
We often have users who register or make donations on different computers so the keyboards aren't always configured for accents. So we might have Celine Dion in our system but the next time she donates, she types in Céline Dion. This creates a dup...2 Reviewed: Voting Open
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Provide more information about declined credit cards in transaction details.
This would be helpful when communicating with donors. They contact us wondering why their credit card is declined and often we do not know why. It would be helpful to know if there is an incident that causes the card not to be run. Then we can jus...0
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Optimize the Google Pixel
I don't believe the way Luminate has the Google pixel set up for tracking through Google Analytics is best practice, and it is inflating clients results. The Luminate documentation is to add the pixel on the button of the donation page and not the...0
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Credit Card Expiration Date filter by time period rather than date range
Currently, you can build a report to find credit cards that expire within a set date range but not 'within the next ## days'. So there is no way to set up a recurring process to run automatically that would alert recurring givers that their card i...0 Reviewed: Voting Open
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Multi-currency: ability to process donations in more than one currency in the same instance of Luminate Online
Some Canadian charities have USA affiliates that allow USA-based donors to donate to the US partner/branch and receive a tax deduction. They would like to be able to accept donations in both CDN dollars and USD, but within the same instance of LO,...2 Planned
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Donation Processing Error Notification
We need a way to notify an admin of donations that are failing due to system error of when users are kicked off the page. We've had a couple people report this issue and we need to find our how, when and why but we have limited information.
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Reviewed: Voting Open
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Add a couple more features to the Query Tool
Hello, just thought of these ideas while using the query tool today: Within Query Builder: -In the Transaction Information Field Type, add an option to query by Donation Form. -In the Interaction Clause- it's is great that we can query based on...0 Reviewed: Voting Open
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Allow offline gifts to be added from Organizations(Matching Gifts)
We get matching gifts from employers and in RE we have their org record, I cannot add a gift from them in LO.1 Reviewed: Voting Open