Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

It would be great if when an email is deemed bad in LO (i.e. Hard Bounce - 2 attempts), it communicates this to the RE record by marking the email inactive.

This is helpful when trying to get stats in RE of our useable Contributors email housefile, which differs from the LO houefile of everyone.  I have no idea if an email is bad when I look at an RE record... unless I go into the LO record and check the status.  Also useful for communicating with constituents.

  • Guest
  • Apr 14 2016
  • Attach files
  • Bryan Vance commented
    13 Jul, 2021 04:48pm

    This si something most major email platforms do. They have thresholds built in like say 4 soft bounces in a row over a monthlong period cause the system to mark it hard bounce. And two hard bounces force the system to unsubscribe/mark the account inactive and supress it. Why LO doesn't do this is beyond me.

  • Julie Hiland commented
    30 Sep, 2020 11:45pm

    Please. I'm banging my head on my desk at how many "hard bounced" email addresses I'm seeing in LO that are still floating happy as could be in RE...

  • Steven Lopresti commented
    5 Mar, 2019 08:59pm

    Yes, absolutely.

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved