Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect please contact Support.
When merging duplicates in RE, the system prompts you to let you know that this will be performed in LO & RENXT, if for some reason the merge doesn’t go through the record is marked inactive in LO but still remains in RE Classic/NXT. Leaving it impossible to attempt to merge the record again (after you have figured out why the merge didn’t go through). You then have to go through this whole exercise of putting the record in a group in LO so support can make it active again. There needs to be an acknowledgment that the merge didn’t go through in RE so that the record remains active on the LO side.