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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Send Admin Notifications when the site is down (or other incidents)

It is funny how we get notifications when services are restored, and that they were down from X time to X time, AFTER the fact. As an admin, I want notifications sent straight to my phone, my email, and a carrier pigeon would be nice too.

  • Guest
  • Sep 29 2016
  • Reviewed: Need Further Info
Area of the Product Other
Org/Company Name sotx.org
  • Attach files
  • Admin
    Ken Cantu commented
    September 29, 2016 15:15

    Hi, do you receive the BEN notifications which are sent out to clients? Or is that what you are referring to with regard to the systems restored messages? It could be that you aren't on all the distribution lists and I can help contact your CSM for you to help resolve this.

    Thanks,

    Ken

  • Guest commented
    September 29, 2016 15:21

    I do, and that is indeed what I am referring to. I do appreciate the messages that something has been restored, but I should be aware that something is down to begin with. Is there a distribution list for when something goes down?

  • Admin
    Ken Cantu commented
    October 11, 2016 21:37

    To my understanding there is and it is the same system however I will confirm this and why you would receive one but not the other. I'll let you know what I find out.

    Thanks,
    Ken

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