Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect please contact Support.
Blackbaud Status Page https://status.blackbaud.com/ is used to communicate issues with Blackbaud products but its benefit would be increased if emails were sent to users of that product -- the same email distribution list used by Blackbaud to communicate maintenance notices.
Example from May 3, 2018: Active Issue Alert – Blackbaud Payment Service - 2018050303 which impacted processing of payments. It would have helped our organization to be aware of the issue when Blackbaud posted its first notice of an issue at 2:40 pm Central.
|Area of the Product