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Blackbaud Status Page Alerts should be communicated via email to same distribution list as used for maintenance notices

Blackbaud Status Page https://status.blackbaud.com/ is used to communicate issues with Blackbaud products but its benefit would be increased if emails were sent to users of that product -- the same email distribution list used by Blackbaud to communicate maintenance notices. 

Example from May 3, 2018: Active Issue Alert – Blackbaud Payment Service - 2018050303 which impacted processing of payments. It would have helped our organization to be aware of the issue when Blackbaud posted its first notice of an issue at 2:40 pm Central.

  • Alan Bolds
  • May 4 2018
Area of the Product Other
Org/Company Name Alzheimer's Associatoin
  • Attach files
  • Wyn Furman commented
    31 Oct, 2023 03:47am

    YES. Stumbling upon issues rather than being informed proactively leaves us scrambling. An email alert would allow us to take action on our end to communicate an outage with our stakeholders.

  • Guest commented
    29 May, 2018 01:22pm

     Similar idea: https://luminateonline.ideas.aha.io/ideas/LUM-I-1412

  • Guest commented
    4 May, 2018 06:11pm

    I vote yes!

    Wendi Thourson, Alzheimer's Association

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