We need the ability for a registrant to add Guests to their registration in Luminate Online.  We migrated from BBNC to LO about 7 months ago and this is a feature that is completely lacking in LO. I am surprised there has not been any progress made in this area of LO.

Karen, I am in the exact same situation as you described.

We are having to continue to use BBNC for ticketed events for that exact same reason. It is borderline unacceptable that this feature is not available in Luminate. As user Matt Lindsay commented, they offer the ability to pay for a customization, but quite honestly this feature needs to be included without an additional charge.

I see this particular function as a critical element to an event registration form and we are debating dropping Luminate entirely because it lacks such a basic functionality. 

If this functionality doesn't come around until Luminate Next Gen then i doubt we will still be customers with convio/blackbaud.

While I totally agree this should be standard functionality George Washington University worked with Blackbaud to develop a customization that allows for guest name capture and the transfer of that data to our core database (Ellucian Advance, not RE).

Anyone should feel free to connect with me directly, I can provide you some details. I think if you have those and work through support/CSM - and want to pay for some development time - you could make this happen.

Matt Lindsay
mlindsay@gwu.edu

Ken - We have an event in October that would be awesome to use an updated event form on. Keep me updated or let me know if you have any more questions. Thanks, Karen

Thanks, I've started collecting requirements for Luminate Next Gen events so this is perfect timing. Thank you!

Ken

Specifically with more detail ---

The “calendar event” ticketing function in LO is inferior to what we’re used to using in BBNC and Sphere. Some upgrades would get this feature up to the level of parity we need to switch over completely to LO:

• Allow purchasers to buy more than one ticket *and associate a guest name with each ticket*
• Connect the attendee names to the RE Event Module so that we can use the existing RE iPad app to check people in at the event.

This feature is critical for ticketed events that have check in lists. The level of professionalism the iPad app gives to our day-of-event check-ins and ticket sales is something we do not want to go backwards on. Although we are moving to Luminate, we will need to continue to do registration for ticketed fundraising events in NetCommunity until this is resolved. If not updated by the time our contract is up, we will have to explore using a third party service.