Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Allow emails to be responsive

It would be nice if emails had the option to responsive so they show up better on mobile devices.  Not sure if you can just create a simple html code that could be embedded, or a check box asking if you want the email to be responsive.  Many emails are opened on mobile devices and currently the emails are not responsive.



  • Stephanie Mason
  • Jun 8 2015
  • Planned
Area of the Product Email
Org/Company Name Center for Arizona Policy
  • Attach files
  • Bryan Vance commented
    28 Apr, 2021 06:20pm

    Damn, this has been open since 2015!?

  • Guest commented
    29 Dec, 2015 09:40pm

    While ESPs like MailChimp have pre-made responsive templates (and more you can buy on the Internet), that is not the case with CLO. We had to engage a Blackbaud web developer for our coding which was expensive and time consuming. Once we received the code, we found that managing it in CLO was more problematic and manual than with other ESPs. Because of this, Blackbaud advised my organization to use Dreamweaver to build our emails instead of coding them within CLO. So now, we build everything in Dreamweaver and cut and paste them into CLO for sending. It's more manual than I would like so I'm also voting that BB provide an easier interface for building responsive emails.

  • Guest commented
    18 Jun, 2015 04:00pm

    I would add that I shouldn't be required to do some coding for it to look nice. We pay for this expensive product and yet, there's an added level of expertise needed to use it...garbage! ... 

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved