Offered in other BB products and allows for quick access to an available Support agent w/o having to leave Luminate. Interim suggestion would be to add it to the existing menu options like HELP and COMMUNITY.

Hello, We went LIVE sometime in July 2015. We recently noticed that when a donation is made the time stamp shows 1 hour behind our EST time, so it must be recording in CST time. I called support to find out how to update this and was informed th...

French names with accents are not showing correct formats

Currently when you add an upsell to a TeamRaiser, you can add it in English only. We are bilinugal and need to also offer it in French. Therefore we cannot use the upsells at all.

I would love to see the following features for the email calendar: filter the calendar for messages by a particular campaign(s) filter the calendar for non-recurring messages - we have a lot of recurring emails that crowd out more high-value mess...

I waste a lot of time wondering if something can be changed via an SDP, only to discover that 1) yes, it can!, and 2) only Luminate Support can change it. Or, it can't be changed. But at least I could see that on my own, instead of having to file ...

I had a user supply '0035' as her US zip code, which Teamraiser accepted but BBMS rejected, leaving the user confused why none of her cards worked. Have the form's server side validation return a helpful validation failure for this, rather than ju...

Limiting the number of Automatic recurring report makes no sense. We support multiple Chapters and other partners, so this is a very limiting feature

Hello, My team and I have noticed that there is no mention of "duplicate" when a new tax receipt is issued at the request of a donor. Is it possible to add this new feature?

We would like the field 'Accounting Code' added to the getDesignees API. We are building a search page and this field is one that is commonly search on. This will add the functionally within our search page, if it was part of the API