Hello,

 We went LIVE sometime in July 2015.  We recently noticed that when a donation is made the time stamp shows 1 hour behind our EST time, so it must be recording in CST time. I called support to find out how to update this and was informed that once system goes LIVE it can never be updated. I honestly don't recall during implementation the team we were working with asking us about our time zone, although through numerous meetings, I’m sure it was known we were 1 hour behind.

I really wish that this would be part of the checklist- “ confirm with client that their time zone in LO is properly set” It’s not a huge deal, we now know that any date stamp that happened really is 1 hour behind, but still if that’s an option, it would have been nice to have it.