Donors will catch an error on their personal note message after they have submitted the donation, and they contact the organization expecting they will be able to correct the error.

Currently recurring gifts made through checkout cannot be edited and the only way to change the amount/cc info/schedule is to cancel the gift and start a new one. Since we're changing all our forms to checkout by March 2025, this will become a hug...

There should be a system alert sent to admins when a certain number of new constituent records are created within the database which contain a failed transaction/donation. For example, if more than 100 new constituent records are created in one ho...

We run analytics on new supporters in LO. However LO makes a lot of duplicates and will merge them, but we often find the new record is made the Master and therefore the creation date is not the actual date the supporter began engaging with us onl...

Making the required MFA for Luminate be only by SMS is restrictive. We do not supply cell phones to staff, and they do not wish to supply their personal cell numbers for your login requirements.

Many of our donors end up donating to the event as a whole instead of to a participant because they think that they will be able to choose the participant during some part of the donation form process. I usually have to change the soft credit on ...

It'd be really awesome to have a feature that allows people to add the event that they signed up for to their calendar. One way this could be accomplished is by allowing Admins to upload .ics files in the document library. A step beyond that even ...

There should be a very easy way to set and save a donation form report so that we can monitor how a given form is doing - number of donations, amount donated - without running a new donations by form report every time. I find the Campaign Timeline...

Per the discussion on the community forum, would like to see a Pre-Header field built into the email development process that the stationary can populate before the standard body content. https://community.blackbaud.com/forums/viewtopic/1/21413?...

We're looking for a few improvements to the email builder: Ability to define an ID for columns and images. This would allow us to target some styling (including dark mode styles) utilizing the new builder. Ability to define Headers. Right now, all...