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Many of our donors end up donating to the event as a whole instead of to a participant because they think that they will be able to choose the participant during some part of the donation form process.
I usually have to change the soft credit on 100 different donations each season because of this.
Most new donors think the process should be: click donate, choose the participant, fill out the info and credit card number, then process. What is happening now is they click donate, fill out the info and credit card number, then look to see if there is anywhere that they can choose the participant, then they either give up or just process the donation thinking they've done it "right". Then I get an email from the participant saying that their friend donated, but they don't see it on their page, so I have to investigate and then change the soft credit.
|Area of the Product||Donations|
|Org/Company Name||Carry The Load|