Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
Many of our donors end up donating to the event as a whole instead of to a participant because they think that they will be able to choose the participant during some part of the donation form process.
I usually have to change the soft credit on 100 different donations each season because of this.
Most new donors think the process should be: click donate, choose the participant, fill out the info and credit card number, then process. What is happening now is they click donate, fill out the info and credit card number, then look to see if there is anywhere that they can choose the participant, then they either give up or just process the donation thinking they've done it "right". Then I get an email from the participant saying that their friend donated, but they don't see it on their page, so I have to investigate and then change the soft credit.
|Area of the Product||Donations|
|Org/Company Name||Carry The Load|