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Blackbaud Status Page Alerts should be communicated via email to same distribution list as used for maintenance notices
Blackbaud Status Page https://status.blackbaud.com/ is used to communicate issues with Blackbaud products but its benefit would be increased if emails were sent to users of that product -- the same email distribution list used by Blackbaud to comm...3
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Make the Luminate Support portal more user-friendly
With all recent cases listed in one single column, it's hard to see which one is still opened, pending or closed. Can it be made more user-friendly like other BB support portals so that once login to https://ssl.salesforce.com/home/home.jsp, we ca...1
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Company Page should list all team members
Right now the roster on the company page only shows team members that have raised money. We want it to show all team members, even if they haven't raised any money. Showing the company coordinator the $0 fundraisers might help them to reach out an...0 Reviewed: Voting Open
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Add Raiser's Edge Constituent ID to LO records
This is a basic field that should be available. One way it would help tremendously is in adding Assigned Appeals to RE constituent records that were included in an LO Email Campaign. Currently, we have to export the LO ID to a CSV file, copy these...0
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Allow for cross-referencing to RE Funds at the *product level* in E-Commerce instead of at the store level
We use the LO ecommerce platform for symbolic giving during the holidays (i.e. "give a goat to a family" or "give a school a computer") These are donations that have to be directed to specific funds, but they all come into RE as a single fund (sin...1
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Move or Delete Survey Responses
I would like to see the functionality to remove or move existing survey responses on the back-end of Luminate Online. LO's current feedback on how to remove test surveys can be found here: https://kb.blackbaud.com/articles/Article/65771 Things g...0 Reviewed: Voting Open
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Allow all available fields in a donation form to be pulled into a report
Specifically "TeamRaiser/Personal Fundraising - Personal Note" is not currently available to pull into a report. I would like to be able to see this information instead of having to look at every individual transaction.0
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Make "Last modified by" field available to query using query tool
When you view a record in LO, under Audit Information, you will see Modification Time & Last Modified By. But when you want to query these two items, only Modification Time is available, not "Last Modified By". It will be very helpful and usef...0
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Allow admins to update eCommerce orders
There's no way to update eCommerce order shipping addresses. We have a customer who made a mistake in her address and there's no way to fix it in Luminate. We were told by Blackbaud Customer Support to download a report and update the data in Exce...2
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hold reports on email interaction data longer than a year
This would be helpful to help compare year by year, as well for our financial team to track who clicked on what link. This was brought forward to confirm which recipients clicked on a donation form link we sent in an email two years ago.0