I would like to see the functionality to remove or move existing survey responses on the back-end of Luminate Online. LO's current feedback on how to remove test surveys can be found here: https://kb.blackbaud.com/articles/Article/65771
Things get really messy when a user's survey response gets tied to the wrong record. Not being able to move a survey has created a cascade of issues for a campaign my organization is running, which has different communications going to users depending on whether they completed the survey or not. Luminate has the capability to move transactions, it should have the ability to move interactions.
Area of the Product | Other |
Org/Company Name | RMHC Central Florida |