Welcome to Luminate Ideas!
Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect please contact Support.
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Automatically change User name if Email is changed in Service Center
We currently have donors who log in to the service center and change or update their email. It would be helpful if their username also automatically updated to the new email address, as opposed to keeping the old one as their username for future l...2 Reviewed: Voting Open
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In Groups, allow the Event Attendee Group to automatically refresh before emails are sent. It currently says Email Group is not rebuildable.
I am setting up event registrations emails while Im on vacation. I want to exclude anyone who has registered for the event, but it doesn't allow me to check refresh before the email is sent. It seems this has to be done manually and I wont be here...0
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If a TeamRaiser or participant only has one anonymous donation, hide the from honor roll, Top Donors list, etc.
If someone donates and chooses to be anonymous, their name is listed without the donation amount. If they are the only anonymous donor however, their donation amount can be known by subtracting all other donation amounts from the total. We would l...0
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Optimize the Google Pixel
I don't believe the way Luminate has the Google pixel set up for tracking through Google Analytics is best practice, and it is inflating clients results. The Luminate documentation is to add the pixel on the button of the donation page and not the...0
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Add Phone and Email validation to Donation Forms
Request to validate phone numbers and emails on the donation form page and alert the user to an error in the field. Validation is currently available in Constituent360 when editing records.0
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allow test drives to be completed without having to make the event live.
It seems completely counter-intuitive that the event has to be live in order to do a test drive to test it out to make sure everything is properly in place. Why would I want to open an event and make it live before knowing it has been set up prope...0
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Add HTML elements in Email Express
It would be helpful to add HTML editing in either or both areas of Email Express, message creation and template creation. The idea of the template function is to help emails fit our brand, this includes specific fonts, colors (for links), etc. -
Offer more back-end functionality with e-cards
The current e-card functionality has severe limitations and has frustrated us and angered our donors in the past. People are not perfect and we've encountered issues where the e-card was sent to a mistyped email, or scheduled for the wrong date, o...1
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Create a more robust way to set up automated welcome email campaigns.
Blackbaud offers many classes on the importance of automated welcome emails, and also on their design, but actually setting one up in Luminate inevitably feels "hacky". The next 2 paragraphs detail our current problematic workflow - so please skip...0
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Allow donors to re-opt in to accept email from donation forms
On our donation forms, we have a checkbox allowing donors to opt in to receive our emails. This works for new donors, however if a return donor who previously opted out of our emails wishes to re-opt in, they are unable to do so; their selection i...2
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