Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect please contact Support.
|Area of the Product||Reporting|
|Org/Company Name||Citizens Utility Board|
This can currently be set up within Luminate Online by using the Email Response Rate Segmentation task to update a specific Engagement Factor on the individual constituent record. For step by step instructions please see the following help file. Note that if you're attempting to set up tracking for the number of tell-a-friends then you'll want to use the "Web Site Engagement" task instead.