Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Include autoresponder in interaction history of constituents

When viewing a constituent's interaction history, it would be useful to see all of the autoresponder emails that they've been sent. The purpose of the interaction history is to show all of the touchpoints within the Luminate Online system and right now the autoresponders is a huge piece that's missing. A big part of that user experience is the TeamRaiser autoresponders. It's important for administrators to have the ability to confirm when constituents were sent the correct autoresponder and time/date. Currently, autoresponder deliveries aren't listed in the interaction history, but email campaigns are. 

To take it one step further, a lot of online CRMs also record time and date of each time an email is opened or clicked by each constituent. This would be a huge leap forward in information to be able to see when and what information each constituent has received.  But for now, even just delivery receipt of all autoresponders would be a huge step in the right direction. 

  • Guest
  • Apr 11 2017
  • Reviewed: Voting Open
Area of the Product TeamRaiser
Org/Company Name Canadian Cancer Society
  • Attach files

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2019 Blackbaud, Inc. All Rights Reserved