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A suggestion - do a better job of highlighting whether a maintenance email is about a *development site* or a� *live site* See examples below that I received regarding Oct. 2014 Lumiante Online release (14.10.0) They are very similar I'd suggest in subject lines and using bold/highlights in email text you can do a better job of highlighting *development site* when messages are just about that site as opposed to live site. I shared the wrong version (dev site) with my colleagues and caused some confusion about release timing. ******************************************************************************************************* From: Blackbaud Hosting Services � < BlackbaudHostingServices@blackbaud.com > Subj: Blackbaud Hosting Services - Scheduled Maintenanc e - Luminate Online Blackbaud Hosting Services - Scheduled Maintenance Notification Dear Nonprofit Professional, As part of our continuous commitment to invest in technology for nonprofit organizations and improve the services we deliver to you and your constituents, your Luminate online site has been scheduled to be upgraded over night � Tuesday, October 21, 2014 � into the morning of � Wednesday, October 22 . Work will begin at � 11:59 PM � central time and complete by 04:00 AM . During the upgrade work, your site will remain available to administrators. A warning message will be displayed to advise users to avoid entering information until the upgrade is complete. The work is planned on the following schedule: 11:59 PM � Central Time ? A maintenance warning message will be displayed to administrators and site users. 12:01 AM � Central Time on Wednesday 9/17/2014 ? The maintenance window will begin. During the maintenance window Luminate Online sites will remain online and site users will be presented with a warning to avoid entering information. All maintenance should be complete by � 04:00 AM � Central Time. Please see the release notes for details on this update ( https://www.blackbaud.com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm ). If you have any questions, please contact support ( http://support.convio.com ). Regards, The Luminate Product Support Team We are tracking this maintenance in BEN 4293. ******************************************************************************************************** From: Blackbaud Hosting Services � < BlackbaudHostingServices@blackbaud.com > Subj: Blackbaud Hosting Services - Scheduled Maintenanc e - Luminate Online � Blackbaud � Hosting Services - Scheduled Maintenance Notification � Dear Nonprofit Professional, � As part of our continuous commitment to invest in technology for nonprofit organizations and improve the services we deliver to you and your constituents, your Luminate Online development site has been scheduled to be upgraded over night � Tuesday, October 14, 2014 into the morning of Wednesday, October 15. Work will begin at � 09:00 PM � central time and complete by 01:00 AM . � ���������������������������������� � During the upgrade work, your site will remain available to administrators. A warning message will be displayed to advise users to avoid entering information until the upgrade is complete. � ��������������������������������������������� � The work is planned on the following schedule: 09:00 PM � Central Time � ? A maintenance warning message will be displayed to administrators and site users. � 09:01 PM � Central Time on Tuesday 10/14/2014 � ? The maintenance window will begin. During the maintenance window Luminate Online sites will remain online and site users will be presented with a warning to avoid entering information. � All maintenance should be complete by � 01:00 AM � Central Time. � Please see the release notes for details on this update ( https://www. blackbaud .com/files/support/helpfiles/luminate-releasenotes/Luminate_Release_Notes.htm ). If you have any questions, please contact support ( http://support.convio.com ).