To keep donors engaged, it would be nice to send a birthday message on their birthdays. This could be easily pulled from date of birth.

In the "My Donors" section of the Participant Center, the registration fee should not count as a gift - therefore this reg fee should not show up in thissection. Also, if you register as an adult (example: $25 reg fee), and make a self-gift, the t...

At times, I see Chrome / other browsers glitch and incorrectly autofill fields. For example, a common one: A donor autofills their payment info, and the card expiration date is added to the donor-entered amount field on a donation form, causing th...

RE is our database of reference and we so segmentation for our appeals in RE so we need to e able to tell who has been sent what e-mail campaigns and how have they responded (opened, clicked....). This data needs to be either synched back to RE or...

When a donor opts in to make a sustaining gift, the recurring gift template pulls into RE with the "EFT" box checked. This is a problem, because then those gifts too easily get pulled into our regular "EFT" batches in RE. Case in point, Mr. Smith'...

We had Customer Support inactivate a large number of constituent records in our Luminate Online database that had not received a donation in a long while. We were told by our Customer Success Manager that if a donation came in with an email addres...

Well it only makes sense that the event ID number is the primary key, where if we are unable to remember the name of an old event, or if a participant provides us a link to their old team page that is no longer active, all we have in the address b...

Currently, the salutation field is an automated/built-in part of an event autoresponder after a user signs up for an event. Due to this, the text and size cannot be manually edited. Attempting to change the size through adding code to a correspond...

Currently transactions automatically sort oldest to newest. Generally we are looking at the most recent transactions, not the ones from five years ago, so you have to find the constituent, go to Transactions, click on Last to sort, scroll to the b...

Here is our process: I edit text or formatting in an autoresponder and I have to use Windows Snipping tool to show the finished results AFTER the autoresponder is published. There needs to be a way to send a review email just like email marketing....