Previously, participants used to be able to print receipts from their donors in their Participant Center. After upgrading to PC3, this functionality went away. Many participants want to include receipts with their donor thank you emails. We get th...

Currently, there is no functionality available to update a DSP participant’s credit card information. Similarly, administrators cannot register participants in DSP participation types – the only way to create a DSP is by registering through the u...

If clients are moving sites from Luminate Online Pagebuilder to a third party or open source CMS in order to retain previous work for SEO/search engine results 301 redirects are required rather than 302. LO currently does not have the ability to s...

Right now the option to update a payment method on a sustaining gift allows you to update a credit card if the gift is using a credit card or you can change the bank if the gift is using ACH. �But you cannot switch from credit card to ACH using th...

ACH and PayPal are not available for ecommerce at this time. This is something that should be included in Luminate Online, as it is available for donation forms and is an inconsistency across the modules.

A constituent made a donation on one day and asked for a refund the following day.� However, no audit trail is readily viewable under the Transactions tab for these transactions that cancelled-out each other.� The only place to find this informati...

It would be nice to be able to add custom fields to the checkout/billing page for the eCommerce stores. Our donation forms allow for custom fields, it would be nice if the eCommerce store would also.

The current A/B testing system in the Luminate Online Email module does not allow for testing by date/time.� This is something our company would prefer to test, and is currently pursuing by exporting audiences outside of the Convio system, randomi...

All fields that are available in the Query tool should also be available to include in mail merges. It drives me nuts that Creation Time isn't a field you can export through a merge. A lot of transaction fields are missing, too.

When staff leave, their reports are left behind to clutter the system. National administrators need the ability to clean up reports for people that are no longer with the organization, after their admin record has been removed. This permission nee...