I would like to be able to add or customize the donation notification email that gets sent to me when I donation is made. This would help those getting the email know exactly what the donation was for. We currently have 3 houses and we having dona...

Making the required MFA for Luminate be only by SMS is restrictive. We do not supply cell phones to staff, and they do not wish to supply their personal cell numbers for your login requirements.

There should be a system alert sent to admins when a certain number of new constituent records are created within the database which contain a failed transaction/donation. For example, if more than 100 new constituent records are created in one ho...

Many of our donors end up donating to the event as a whole instead of to a participant because they think that they will be able to choose the participant during some part of the donation form process. I usually have to change the soft credit on ...

It'd be really awesome to have a feature that allows people to add the event that they signed up for to their calendar. One way this could be accomplished is by allowing Admins to upload .ics files in the document library. A step beyond that even ...

I was recently given angry customer feedback regarding not being able to see their giving history. Not many donors complain about this, but he did make a good point. Our organization switched from their old database to RE and Luminate. While all t...

There should be a very easy way to set and save a donation form report so that we can monitor how a given form is doing - number of donations, amount donated - without running a new donations by form report every time. I find the Campaign Timeline...

Per the discussion on the community forum, would like to see a Pre-Header field built into the email development process that the stationary can populate before the standard body content. https://community.blackbaud.com/forums/viewtopic/1/21413?...

Instead of opting out they could pause receiving emails for 30 days and then have the system opt them back in afterwards. Just another alternative to having constituents opting out completely.

An example from a marketing email a colleague of mine received: We have removed your email address from our list. We're sorry to see you go. Was this a mistake? Did you forward one of our emails to a friend, and they clicked the unsubscribe link n...