Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Allow admins to update eCommerce orders

There's no way to update eCommerce order shipping addresses. We have a customer who made a mistake in her address and there's no way to fix it in Luminate. We were told by Blackbaud Customer Support to download a report and update the data in Excel.

Please build an area in the eCommerce module where we can edit orders, especially shipping information. The data that resides in Luminate needs to be up-to-date, in case we need to refer to it in the future.

  • Steven Lopresti
  • Oct 22 2021
Area of the Product Payments
Org/Company Name Cancer Research Society
  • Attach files
  • Philippe Gonyea commented
    22 Oct, 2021 02:24pm

    Essential to be able to provide good customer service. People change their minds, move, have things happen unexpectedly, make mistakes...

  • Philippe Gonyea commented
    22 Oct, 2021 02:17pm

    Absolutely essential. People make mistakes.

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