Allow admins to update eCommerce orders

There's no way to update eCommerce order shipping addresses. We have a customer who made a mistake in her address and there's no way to fix it in Luminate. We were told by Blackbaud Customer Support to download a report and update the data in Excel.


Please build an area in the eCommerce module where we can edit orders, especially shipping information. The data that resides in Luminate needs to be up-to-date, in case we need to refer to it in the future.

  • Steven Lopresti
  • Oct 22 2021
Area of the Product Payments
Org/Company Name Cancer Research Society
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  • Philippe Gonyea commented
    October 22, 2021 14:24

    Essential to be able to provide good customer service. People change their minds, move, have things happen unexpectedly, make mistakes...

  • Philippe Gonyea commented
    October 22, 2021 14:17

    Absolutely essential. People make mistakes.