This has become an industry standard practice to include a pre-header beyond just a Subject Line. It increases opens and offers another way to engage folks before they open it.

We often have users who register or make donations on different computers so the keyboards aren't always configured for accents. So we might have Celine Dion in our system but the next time she donates, she types in Céline Dion. This creates a dup...

It would be useful to not only run report automatically, which is already a functionality in Luminate, but to have those report results be automatically added to either a new or existing group. There are limitations to the query builder and specif...

This would be helpful when communicating with donors. They contact us wondering why their credit card is declined and often we do not know why. It would be helpful to know if there is an incident that causes the card not to be run. Then we can jus...

I don't believe the way Luminate has the Google pixel set up for tracking through Google Analytics is best practice, and it is inflating clients results. The Luminate documentation is to add the pixel on the button of the donation page and not the...

Currently, you can build a report to find credit cards that expire within a set date range but not 'within the next ## days'. So there is no way to set up a recurring process to run automatically that would alert recurring givers that their card i...

Some Canadian charities have USA affiliates that allow USA-based donors to donate to the US partner/branch and receive a tax deduction. They would like to be able to accept donations in both CDN dollars and USD, but within the same instance of LO,...

We need a way to notify an admin of donations that are failing due to system error of when users are kicked off the page. We've had a couple people report this issue and we need to find our how, when and why but we have limited information.

Hello, just thought of these ideas while using the query tool today: Within Query Builder: -In the Transaction Information Field Type, add an option to query by Donation Form. -In the Interaction Clause- it's is great that we can query based on...

We get matching gifts from employers and in RE we have their org record, I cannot add a gift from them in LO.