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Optimize the Google Pixel
I don't believe the way Luminate has the Google pixel set up for tracking through Google Analytics is best practice, and it is inflating clients results. The Luminate documentation is to add the pixel on the button of the donation page and not the...0
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Allow soft credit of registration fees
Hi there, We would like to be able to soft credit registration fees to participants. This would solve the following 4 scenarios: Currently when someone registers and makes an additional donation, they are unable to change the soft credit on the...1 Reviewed: Voting Open
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Allow us to turn off the refund autoresponder for offline confirmed donations in TeamRaiser
Currently when we delete an offline confirmed donation in TeamRaiser, it will send the refund autoresponder to the email address provided for the donation. We often add donation on behalf of our participants and sometimes mistakes happen. When we ...0 Reviewed: Voting Open
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Match on accents or special characters
We often have users who register or make donations on different computers so the keyboards aren't always configured for accents. So we might have Celine Dion in our system but the next time she donates, she types in Céline Dion. This creates a dup...2 Reviewed: Voting Open
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Allow processing of pledges, such as payroll, without credit card payments
Many organizations run employee campaigns where employees can pay off a pledge via payroll deduction. In universities, employees may also be alumni who receive online solicitations and it would be helpful if the donor is able have an option to cho...1
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Credit Card Expiration Date filter by time period rather than date range
Currently, you can build a report to find credit cards that expire within a set date range but not 'within the next ## days'. So there is no way to set up a recurring process to run automatically that would alert recurring givers that their card i...0 Reviewed: Voting Open
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Multi-currency: ability to process donations in more than one currency in the same instance of Luminate Online
Some Canadian charities have USA affiliates that allow USA-based donors to donate to the US partner/branch and receive a tax deduction. They would like to be able to accept donations in both CDN dollars and USD, but within the same instance of LO,...2 Planned
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Donation Processing Error Notification
We need a way to notify an admin of donations that are failing due to system error of when users are kicked off the page. We've had a couple people report this issue and we need to find our how, when and why but we have limited information.
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Reviewed: Voting Open
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Make CRA compliant receipts for organizations
Receipts in Canada must show only the name of the true donor, or they are non-compliant with the Canada Revenue Agency. When organizations make online gifts through LO, the name of the individual who entered the donation is on the receipt, making ...0
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Allow offline gifts to be added from Organizations(Matching Gifts)
We get matching gifts from employers and in RE we have their org record, I cannot add a gift from them in LO.1 Reviewed: Voting Open