eCommerce uses Premium ID codes to track when donors choose premiums when making a donation via a donation form. These Premium ID codes are not available to be called via CWS (web services) or the API. Blackbaud CRM relies on web services to integ...

When you insert an image or copy an image to insert into an email from the image library. It makes the link http instead of https, this causes a mixed content error and will break the images in browsers and some email clients. Can you please fix t...

The only way to capture these stories and store them in our donor database (RENXT) is to manually copy/paste the text, one participant at a time. A bulk export or report-pull would save time and ultimately support greater cultivation and stewardsh...

When you choose to "manage participant" while working in the Event Manager Portal for an event, there is a grey box at the top of the screen that summarizes a great deal of data on the participant. There is also a list of donations that have been ...

These autoresponders should be directed to the e-mail specified by the donor/constituent in the form regardless of the primary e-mail on their record. Often, a constituent's primary e-mail will be the first e-mail associated with the individual wh...

"Title" should not be required as a field in advocacy forms, especially for forms that target state legislators. California state legislators do not as a rule require (or even have) title on their web forms (e.g. https://lcmspubcontact.lc.ca.gov/P...

We want to leverage New Email Experience, but we can't schedule recurring email sends. We want to leverage the usage of S80 tags in the Sender Name, but can't do that because of the lack of recurring email sends.

We're finding 10 factors to be very limiting for our segmentation needs. Would really like to be able to access additional factors.

After events, we often have to enter offline cash or check donations that were made as self-donations by registered event participants on behalf of themselves. Having an "enter offline self-donation" button next to the regular "enter offline donat...

Good Afternoon - i wish to provide a problem and solution that has come up with a donor of ours who is almost totally blind and attempted to use our site to donate. As it turns out, she had attempted a donation that didn't go through and the Error...