Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
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Good Afternoon - i wish to provide a problem and solution that has come up with a donor of ours who is almost totally blind and attempted to use our site to donate.
As it turns out, she had attempted a donation that didn't go through and the Error messages that came up as defaults for the fields were buried further within the context of the form.
I'm proposing a solution that would help our visually disabled donors realize the issue without look around for it, and it seems to be an easy fix and that is this:
- In the Top-of-page warning, the Warning Flag "There was a problem processing your request" should also list the issues that normally pop up around the form fields immediately under it. That way, the list is viewed/read/heard right away and then they can scan form for the field label itself.
If a user had neglected the First Name field and Credit card was invalid; the Warning Flag should read:
"There was a problem processing your request
- A first name is required
- Your credit card number is invalid."
And of course those fields would be highlighted separately within the forms below.
Other peers of ours use this donation form, and appears to behave the same way. This will help donors across multiple uses.
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