Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect please contact Support.

Add custom page to show when credit card processing is down

When credit card processing is down (whether BBMS, IATS, or PayFlowPro), show a custom page that clients can alter/control that says credit card processing is temporarily down and clients can list a phone number or alternate URL. This would be a better user experience than the donor trying to make a donation and getting an error message. This is only when the payment processor is having a problem, it's not the custom TD page for when LO is down.