Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Add the option to skip sending a "Sustaining Gift Cancelled" autoresponder when cancelling sustaining gifts on the admin side

Cancellation emails are now going out to donors when we cancel sustaining gifts through the admin interface. That said, this should be an optional feature controllable on the admin level for each cancellation, not just a blanket action.

I say this because many people whose cards have lapsed go back to our website -- rather than contacting us -- and start a new, separate sustaining gift with new card information. We then need to cancel the old gift tied to the outdated card information, but this automatically sends a cancellation notice. This has confused some donors, who mistakenly believe that their new, recent card information wasn't accepted.

What would make the experience optimal is if there was a radio button option added to the Sustaining Gift management process to skip the triggering of the Sustaining Gift Cancelled autoresponder email, e.g.

Notification:
* Send "Sustaining Gift Cancelled" autoresponder
* Do not send "Sustaining Gift Cancelled" autoresponder