Cancellation emails are now going out to donors when we cancel sustaining gifts through the admin interface. That said, this should be an optional feature controllable on the admin level for each cancellation, not just a blanket action.

I say this because many people whose cards have lapsed go back to our website -- rather than contacting us -- and start a new, separate sustaining gift with new card information. We then need to cancel the old gift tied to the outdated card information, but this automatically sends a cancellation notice. This has confused some donors, who mistakenly believe that their new, recent card information wasn't accepted.

What would make the experience optimal is if there was a radio button option added to the Sustaining Gift management process to skip the triggering of the Sustaining Gift Cancelled autoresponder email, e.g.

Notification:
* Send "Sustaining Gift Cancelled" autoresponder
* Do not send "Sustaining Gift Cancelled" autoresponder