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If you believe you are experiencing a defect please contact Support.
When I create a new mail merge, it will not show up as completed. I have to log-out of the system, and log back in to see that it is completed and have access to the report.
|Area of the Product||Other|
|Org/Company Name||Food For The Poor|
This behavior is logged as an existing defect in the mail merge functionality (Defect: 70601). It is currently being prioritized for resolution in a future release. In the mean time, there is an existing workaround which simply requires the administrator to navigate to another page and then back to the mail merge list to have the row updated. You can also sort the list using any of the available options (ex: date modified) and after sorting back, the list should now be updated.
For any additional details or questions please contact the Luminate Support team and reference defect 70601.