Mail Merge Reports

When I create a new mail merge, it will not show up as completed. I have to log-out of the system, and log back in to see that it is completed and have access to the report.

  • Devin Gladstone
  • Nov 2 2015
  • Reviewed: Voting Open
LO - Current Gen / Pain point
Area of the Product Other
Org/Company Name Food For The Poor
  • Nov 2, 2015

    Admin response

    This behavior is logged as an existing defect in the mail merge functionality (Defect: 70601). It is currently being prioritized for resolution in a future release. In the mean time, there is an existing workaround which simply requires the administrator to navigate to another page and then back to the mail merge list to have the row updated. You can also sort the list using any of the available options (ex: date modified) and after sorting back, the list should now be updated.

     

    For any additional details or questions please contact the Luminate Support team and reference defect 70601.

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  • Devin Gladstone commented
    March 28, 2016 20:47

    Please close out this idea as a work around has been given.

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  • Devin Gladstone commented
    November 03, 2015 13:41

    Thank you for your response. :-)  I'll try that next time.  H have tried to navigate away and then back, and that hasn't done the trick....but I'll try the sorting next time.

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