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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Remove the phrase "associated with a name that is different than the one you entered"

When admins try signing up for events in LO on the constituent facing side, they get this error message:

The email address you entered matches an existing constituent or administrator account associated with a name that is different than the one you entered, which makes it invalid because each email address/name combination on this site must be unique. Try entering it again to be sure you have entered it correctly. If you feel this message is in error or need additional assistance, contact your site administrator.

  • Guest
  • Jun 12 2015
  • Reviewed: Need Further Info
Area of the Product Other
Org/Company Name AIDS Project Los Angeles
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  • Ken Cantu commented
    30 Jun, 2015 02:23pm


    I wanted to clarify so I got the change requested correct. You'd want the phrasing to talk about the email address already existing in the system only and drop any mention of name matching because that isn't what is unique to the record?



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