Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Allow any staff member to open a case

At our museum several different departments use Convio and its various functions.  For example, our education department utilizes the Events feature most often, but while I am the lead admin for Convio, I don't use Events and am focused on the email portion.  When issues arise, I must handle cases for other departments which I may or may not understand fully and often become a go-between which is a highly inefficient use of my time especially when multiple cases are open.  I would be great if others could just handle their own cases instead of having the restriction of 3 admins with this capability. Thank you for your consideration. 

  • Guest
  • May 28 2015
  • Will not implement
Area of the Product Other
Org/Company Name National Museum of Women in the Arts
  • Attach files
  • Ken Cantu commented
    1 Jun, 2015 09:57pm

    Hi Kathleen,

    I wanted to let you know I had to mark this Idea as 'Will not implement" because we only use this portal for product improvements however I've passed along your suggestion to our Support management team and also your CSM to see if there is anything he can do to help you with the problem you described.



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