Welcome to Luminate Ideas!

Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

If you believe you are experiencing a defect or have general information that you wish to publish, please submit those within the Luminate Community or contact Support.

Change the DSP functionality

- With Delayed Self Pledges (DSPs), Luminate Online automatically lumps registration fees and fundraising minimums together

- Discount codes do not work as they should with DSPs – you cannot charge $0 for registration when auto-charging. The system needs an initial payment. What is not paid at registration is tacked on to the fundraising minimum owed. 

- You cannot change what you are registered as once you are registered if you have a required fundraising minimum

- Secondary registrations are not allowed if using DSPs

These are all issues that have prompted my organization to not use DSPs, despite our desire to auto-charge participants who have not met their fundraising minimums. Ultimately, we are losing out on thousands of dollars (that would be obtained through auto-charging) in order to provide a more user-friendly, functional web experience for our users that using DSPs as they function currently would not give us. We need registration fees and fundraising minimums to be separate, for discount codes (including 100% off registration) to function with DSPs, to be able to change what participants are registered as with DSPs, and for secondary registrations to be allowed with DSPs.

  • Guest
  • Jan 2 2019
  • Reviewed: Voting Open
Area of the Product TeamRaiser
Org/Company Name Children's Hospital at Dartmouth-Hitchcock
  • Attach files

Privacy Policy | Safe Harbor Notice | Terms of Use | Acceptable Use Policy | © 2016 Blackbaud, Inc. All Rights Reserved