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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Notify clients of email delivery issues two ways: status page and email

All email marketers would benefit from a business process/notification when there are email deliverability issues.

1. A status page like https://status.blackbaud.com/ that reports known problems, much like the Hotmail/Outlook/Live soft bounce issue that is affecting (all?) clients. It should also include that status/steps that Blackbaud is taking to remedy the situation.

2. An email notification much like we receive when our site is scheduled to be upgraded/maintained.

  • Guest
  • May 17 2018
Area of the Product Email
Org/Company Name World Wildlife Fund
  • Attach files
  • Admin
    Ken Cantu commented
    May 24, 2018 13:26

    Hi, marked as non-platform enhancement request but will direct to our operations team internally. This item can still be updated like other ideas. 

    Thanks!

    Ken

  • Alan Bolds commented
    May 24, 2018 23:12

    See related Idea: https://luminateonline.ideas.aha.io/ideas/LUM-I-1404

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