I can find little documentation on creating automated email campaigns using LO (except for a welcome series). Also, the query options are not very strong. For example, I want to send a triggered email on the anniversary of a first sustaining gift,...

It would be useful to be able to see the interactions of groups in LO. A report which will show you a list of all in the interactions detail for a group and its member for all interactions for all time, not just for 30 days.

Report Classics have this info BUT it's not available on the Event Manager Console. Either have Reports Classic available on the EMC or add these fields on Report Writer.

NXT Report is beautiful. Printing it out for a meeting? This report does not represent Blackbaud, nor is it what I want my colleagues to see. Exporting to Excel is a nice feature, yet a lot of work deleting columns not needed. Report should also h...

When we send consolidated tax receipt through email campaign, it will be affected by accepting email status. Sending consolidated tax receipt shouldn't be affected by accepting email status. Donor indicated not accept email doesn't mean not accept...

When I log in and want to create an email within my campaign, there is no obvious way to do it. If I got to email home, there is a button to create a new campaign, but not to create a new message. VERY frustrating and baffleing.

Any screen that has lists seems to have an arbitrary amount of items listed. Some have 10 some have 20 or more. In all cases, long lists paginate whenever the count exceeds what the screen can show. However, there is no way to select how many item...

now what's happening is that the Gift & registration processed on the same instant on the web is synced as "Donation", if this is sync in 2 separate lines once as the Donation and the other as the registration, it would be awesome.

We would like to integrate Luminate seamlessly on our website through the use of the Luminate API. Unfortunately, Luminate API still requires a static IP that can be whitelisted, while more and more webhosting services are moving to dynamic APIs. ...

I started to submit an idea as suggested by customer service rep as a result of a case I submitted. The idea had already been submitted by someone else back in April 2018. When people submit ideas, it would be great if the suggestion was communica...