If a constituent has multiple accounts with the same email address, he may receive the same message from the same email deployment several times - one for each record. Yes, we should dedupe our data, but for those missed in this process, there sho...

Right now the personal pages only allow you to upload .jpegs. We get a number of complaints that people would like to upload different file types for pictures.

Much like in Direct Mail, allow a seed list to be added to the mail-to group within email deployment settings - and allow constituents within the seed list to get ALL variants of ALL messages. Suppressions should NOT be applied to members of a see...

We should be able to use emojis and special characters in email subject lines without bugs.

Our timezone is ET, but on some screens (email delivery list), Central Time shows up. Confusing.

Be able to see if a user received a certain email (i.e. welcome or birthday recurring series) and the date they received the email. Query on this information so it can be grouped.

Make the log-in times much longer than a few minutes. It is impractical and annoying to keep having to log in every few minutes. The nature of this job requires working on multiple platforms and Internet pages at once, and shouldn't justify a prom...

After creating a redirect URL in the "Legacy URL Redirects" feature, you can not search for it. The only way to find it is to page through all of the screens in alpha order. Because we migrated from another CMS, we have more than 2000 redirect URL...

eCommerce uses Premium ID codes to track when donors choose premiums when making a donation via a donation form. These Premium ID codes are not available to be called via CWS (web services) or the API. Blackbaud CRM relies on web services to integ...

When you choose to "manage participant" while working in the Event Manager Portal for an event, there is a grey box at the top of the screen that summarizes a great deal of data on the participant. There is also a list of donations that have been ...