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Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.

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Allow administrators to "Log In As Constituent" from the admin tool.

It would be great if when viewing a participants registration information for a TeamRaiser event, that the administrator was given the option to log into the participant center as the constituent so that admins can help users without needing to know or reset their password. This is a very useful feature we've come across on other platforms and it would be great if we could do so in Luminate as well. 

  • Guest
  • Jun 1 2016
  • Reviewed: Voting Open
Area of the Product TeamRaiser
Org/Company Name Embrace Kids Foundation
  • Attach files
  • Guest commented
    14 Jul, 2016 04:54pm

    I was about to suggest a super-admin role that could go anywhere on the site, and a proxy credit card so that said super-admin could purchase events/teamRaisers/etc without it going into any records that then have to be dug out. Excellent suggestion.

  • Holly Michaelson commented
    19 Jun, 2016 10:20pm

    From an end user support perspective, it would be very helpful if administrators could log in to another user's profile to help resolve & troubleshoot problems.  For example, if I'm trying to verify data entry in the Participant Center for Jane Doe, it would be very helpful if I could log in as Jane and see what she is seeing without needing to know her username/password. I have seen where Convio administrators can do this, and I think it would be very helpful to provide this same functionality to our national super admin users.

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