Welcome to Luminate Ideas!
Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
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Provide email complaint scores broken down by ESP
The email complaint scores are great to have! Our score has never been an issue, but it might be good to know more information, such as the score per ESP, as well as the raw counts per email message/campaign, in case there are any specific issues one may need to address.
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Guest
- Dec 9 2015
- Reviewed: Voting Open
| Area of the Product | |
| Org/Company Name | Transportation Alternatives |
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Thanks Ken!
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Hi Mike,
I looked into this for you. We do provide this data in specific cases where clients have escalated through support (it can be pulled through a vendor called ReturnPath who we work with). However, this is often done by exception and is not something that we provide on a consistent basis because there is a cost to it. I've been told clients can set up their own accounts with ReturnPath to get this information regularly however the service is expensive. We will look into making this available to all clients for next gen instead of having to go through this third party.
Thanks,
Ken
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