Provide email complaint scores broken down by ESP

The email complaint scores are great to have! Our score has never been an issue, but it might be good to know more information, such as the score per ESP, as well as the raw counts per email message/campaign, in case there are any specific issues one may need to address.

  • Guest
  • Dec 9 2015
  • Reviewed: Voting Open
LO - Current Gen / New Feature
Area of the Product Email
Org/Company Name Transportation Alternatives
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  • Guest commented
    December 15, 2015 15:16

    Thanks Ken!

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  • Ken Cantu commented
    December 15, 2015 15:11

    Hi Mike,

    I looked into this for you. We do provide this data in specific cases where  clients have escalated through support (it can be pulled through a vendor called ReturnPath who we work with). However, this is often done by exception and is not something that we provide on a consistent basis because there is a cost to it. I've been told clients can set up their own accounts with ReturnPath to get this information regularly however the service is expensive. We will look into making this available to all clients for next gen instead of having to go through this third party.
        
    Thanks,
    Ken

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