Allow the billing information to be editable for donors that make a mistake on this section and who require a correction tax receipt.

Currently, when a donor requires a change to their billing information for tax receipt purposes we are unable to make the change (unlike our previous online database, Artez now FrontStream) and are thus required to issue a refund to the donor while voiding the corresponding tax receipt. The donor then has to go back online to make a new donation.

  • Guest
  • Sep 14 2015
  • Reviewed: Voting Open
LO - Current Gen / Pain point
Area of the Product Donations
Org/Company Name Ovarian Cancer Canada
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  • Guest commented
    November 24, 2015 20:26

    This would be helpful when a donor requests that we update their billing address. or they possibly make a mistake. We currently have to end the recurring gift and create a new one, forcing us to call the donor and request their credit card info again.

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