Please submit all product enhancement ideas below. We welcome your feedback; your ideas will be reviewed by the Product Manager that oversees the development of that part of the product on an ongoing basis and updated with its current status monthly based on our product planning process. Ideas you submit could help us shape features currently in development or grow our repository of requirements for our next big enhancement. Thank you for taking the time to share your thoughts and expertise with us.
If you believe you are experiencing a defect please contact Support.
Currently, when a donor requires a change to their billing information for tax receipt purposes we are unable to make the change (unlike our previous online database, Artez now FrontStream) and are thus required to issue a refund to the donor while voiding the corresponding tax receipt. The donor then has to go back online to make a new donation.
|Area of the Product||Donations|
|Org/Company Name||Ovarian Cancer Canada|
This would be helpful when a donor requests that we update their billing address. or they possibly make a mistake. We currently have to end the recurring gift and create a new one, forcing us to call the donor and request their credit card info again.
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