Update only the credit card expiration date for same card
Right now if someone calls to update the expiration date on the same card number, you have to re enter the exact same card number as well as the expiration date. It would be helpful if the credit card # and the expiration date were separate options/fields for updating. Many people will call us and leave the new expiration date in a voice mail, or mail in their updated information with "Same card number, new exp date 5/17" etc. Even when someone calls, they won't know the full card number or have it with them and have to call back because they assume we can just update the expiration date without having to re-input the exact same card number.
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Guest
- Jun 23 2015
- Reviewed: Voting Open
| Area of the Product | Donations |
| Org/Company Name | KUNC |
Related ideas
This will be SUCH an important feature for our donor interactions!
Please find a resolution to this issue! The first idea was posted 7 years ago?! It's a huge inconvenience for our donors and our team.
Please, please, please make this possible. It would be huge for our donor interaction, retention and time management!!! PLEASE!!!!!
This would be great! We have the same thing where people will just send an email or leave a voicemail with the new expiration date. Even when we do outbound calls to people with expired cards, they often just want to give us the new expiration date without going and getting the card and reading it out with us. We definitely miss out on some donations due to this limitation.